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    General Terms and Conditions

    1. Legal Framework

    In compliance with current regulations, the entity MAKANUDA that operates through the internet from this website www.makanuda.com The general contracting conditions for the products and / or services offered through it and from which the rights and obligations of the parties are generated are detailed below.

    2. Identification The present General Contracting Conditions (hereinafter "Conditions") have the function of regulating the relationship between MAKANUDA (hereinafter the «Lender«) And customers (hereinafter the«User«), Relating to all transactions carried out through the online store website.

    2.1. Offering Company

    • Fiscal Name: Beatriz García Ladrón
    • Tradename: MAKANUDA
    • CIF: 16074077K
    • Address: Calle Barbuzano 16.A 38631 Las Rosas (Arona) Santa Cruz de Tenerife
    • Email: info@makanuda.com



    LEGAL ADDRESS

    This company has its legal address, to which it can direct, where appropriate, claims at the following address: 
    Address: Calle Barbuzano 16.A 38631 Las Rosas (Arona) Santa Cruz de Tenerife

    and from somewhere else:

    2.2. The user

    The user or client will be understood as the Internet user who acquires this condition, by registering on the website, using a form and to which user codes and password are assigned, over which he has full responsibility for use and custody. , being responsible for the veracity of the personal data provided to the provider, as we will see in the section on User Registration.

    3. Acceptance

    By accepting these Conditions, the User declares: 1. That he is a person with the capacity to contract according to current regulations. 2. That you have read and accept these Conditions.
    4. Availability

    The User will always and in any case, prior to the beginning of the product contracting procedure, have access to the conditions, which may be stored and / or reproduced on a durable medium.

    5. Validity or Duration

    The period of validity or duration of these Conditions and particular contracting conditions will be the time that they remain published on the aforementioned website and will be applicable from the moment the User makes use of the website, and / or proceeds to the contracting of any products.

    6. Modifications

    The provider reserves the right to unilaterally modify these Conditions, without this affecting the goods or promotions that were acquired prior to the modification by the User.The User agrees to carefully read the contracting conditions, each time it proceeds to the contracting of a product since they have been subject to modification since the last time you accessed.

    7. Nullity

    If any clause included in these Conditions is declared totally or partially null or ineffective, such nullity will affect only said provision or the part of it that is null or ineffective, the Conditions subsisting in all the rest.

    8. Object of the contract

    The purpose of this contract is to regulate the contractual relationship of sale born between the provider and the user at the moment in which the latter accepts the purchase during the online contracting process through the mechanisms set out below. The contractual relationship of sale entails the delivery, in exchange for a specified price and publicly displayed through the website, of one or more specific products.

    Each of these products may be subject to specific regulation through the particular contracting conditions of each of them, of which more detail will be given in the guarantee, returns, withdrawal section, or in the product's own technical sheet, due to the different formats in which the products are marketed, their packaging or their very nature.

    9. User Registration

    The User may register on the web, in the upper left button "Sign up”. For which, you will enter the personal data required as mandatory, they will be: name and surname, email and password. Registering as a user of the store will provide you with access to the web, to the acquisition of products and to the reception of informative bulletins / newsletter with information about the company and its products.

    The user will select a username and password, agreeing to make diligent use of them, and not to make them available to third parties, as well as to notify the provider of the loss or theft of them or of possible access by an unauthorized third party. , in such a way that the provider proceeds to the immediate blockade. The user has full responsibility for its use and custody, being responsible for the veracity of the personal data provided to the provider.

    The user will not be able to choose as a user name words that have the purpose of confusing others by identifying him as a member of the provider, as well as abusive, insulting expressions and in general, contrary to the law or the requirements of morality and good manners.

    10. Geographical scope

    This website www.makanuda.com operates and sells worldwide. The use of this website as well as any purchase made on it is considered made in Spain, and therefore subject to current Spanish laws and regulations. All of the above is indicated without prejudice to the fact that we may soon offer these services in the excluded areas, in which case it will be announced in advance on this website.

    11. Product Information

    The Provider This descriptive sheet will include a contact form in case you wish to obtain more detailed information. Or for greater ease, you can have a link to expand the information as much as possible.

    This descriptive sheet will include a contact form in case you wish to obtain more detailed information. Or for greater ease, you can have a link to expand the information as much as possible.

    12. Taxes, currency and shipping costs

    The prices indicated for each product include Value Added Tax (VAT) and in any case will be expressed in the Euro currency (€). Said prices, unless expressly indicated otherwise, do not include shipping costs or any other additional services and attachments to the product purchased.

    13. Language in which the contract is developed

    The contracting procedure and the pre-contractual information is in Spanish and this language will be used to carry out the contracting.

    14. Steps in the Procurement / Purchase Process

    14.1. Record

    In order to start the process of contracting products in www.makanuda.com, first it is necessary register as user, by pressing the button that appears on the main page of the website called "Register" and filling in the mandatory information requested on the page that will appear below. After registration, the user name and password are assigned automatically, according to those previously chosen by the interested party.The registration system is not provided with a user verification system in the registration process. high. So before activating the user in the system, a welcome message is sent to the email. Once correctly registered, the user will be able to enter with his username and password to the control panel of his profile to be able to manage all those functions that the provider of the page has made available to him, such as the account data section, my orders and the possibility of exercising ARCO rights

    Once the registration is made, you can proceed to the purchase of your product (s).

    14.2. Purchasing process

    The buying process it's easy and simple.- Summary of the products added to the shopping cart
    - Method of ordering as a guest or under registration
    - Shipping Information
    - Shipping method
    - Payment information
    - Review of the order and payment

    Provisions to take into account in the purchase process.

    15. Product availability

    The purchase of the products is on request, it does not have stock. In case of delay of the shipment, it will be previously notified by telephone or via email.

    16. Types of products

    The website has a wide variety of the best brands and at very competitive prices for everything related to computers, electronics, sound and lighting, distributed in categories for easy search. 

    17. Maximum order amount

    There is no maximum order. 

    18. How to extend or cancel my order

    For enlarge You can always do an order as long as you have not completed the purchase, and you can do so by pressing the "Continue shopping" button.

    For cancel An order after making a purchase, it can be canceled with the right to a full refund as long as the following conditions are met:

    - The order has not left our warehouses or is in transit to the indicated address.

    For orders that have already left the facilities of MAKANUDA, The courier company will be notified and in this case, the amount of return to the customer would be full except for shipping costs.

    To request the cancellation of your order you must send an email to the address info@makanuda.com.

    You can also cancel the order from the user's profile at www.makanuda.com To do this, the user must locate the order in their purchase history, provided that the conditions indicated above are met, the money will be returned to the same credit / debit card with which you made the purchase, within the term 24-48 business hours.

    19. Shipping costs and methods and delivery time

    Shipping costs will be made by the supplier's transport company and will attend to the following rates in the following table:

    Shipping typeCanary IslandsMainland SpainRest of the world
    Standard shipping10€20€
    Express delivery20€40€
    Standard International Shipping50€
    International Express Shipping80€

    The only one shipping way is at home, without for this reason being informed in the future of the possibility of picking it up at the address of the Provider's domicile. The order will be sent to the address you indicated at the time you made your purchase. The provider does not guarantee delivery to mailboxes.
    20. Delivery time

    Between placing the order and the date of the first delivery attempt by the transport company at the address indicated in the order, it corresponds to the sum of these 2 factors:

    1. The delivery preparation period (3 to 4 days) = validation and verification of your data and payment + preparation of your order + collection by the transport company.

    2. The term of transport and delivery of your order is indicated in business days ranging between 1 and 3 days in the Canary Islands, if the destination is in the Peninsula from 10 to 15 days, if the destination is in the rest of the countries 20 to 30 days.

    In the event that you do not receive a package within the indicated period, an investigation will be carried out together with the carrier that could last several days (the approximate period is fourteen (14) business days). During this period, no reshipment or refund of the order can be made.

    We advise you to check that everything is in accordance with your order and that the packaging of the package is in perfect condition upon receiving your package, then sign with reservations and indicate by hand on the carrier's delivery note if you found any anomaly upon receipt. When opening your package, if you find that the delivered items are not in accordance with your order or are damaged, please contact our Customer Service, see their section. Products sent by suppliers do not facilitate the installation and operation process of the products.

    21. Invoice

    Where can I check my invoice? The invoice can be consulted and downloaded in the user's control panel. For this download, the user must go to «My Account», «Order history», after locating the desired order, the user can click on PDF or «Details» and then click on “Download your invoice as a PDF file” .At the same time, the invoice will always be delivered printed together with the order.

    22. Value added tax
    In accordance with current regulations, all purchases made through the website will be subject to Value Added Tax (VAT).
    23. Methods or Modalities of payment

    In general, the User may choose the payment method:
    A) By credit / debit card
    , for which it will facilitate, among others:

    (I) Name and surname; (II) Card number; (III) CVV / CVC; (IV) Card expiration date;
    Once you have validated all the information about your purchase (articles, shipping methods, delivery and billing addresses), a choice will appear to choose which payment method you want to use and enter your data.

    In the event that the payment platform reports the denial of the card, the order will be automatically canceled, informing the customer online and at the time of the cancellation as we have commented above. Your card details will not be saved in our database, since when they are filled in they will be on the secure website of the chosen bank.

    Your card details are protected at all times thanks to the secure servers of the banking entities that use SSL encryption in their communications.
    B) By bank transfer

    You must make the transfer to the account that will be indicated in due course. IMPORTANT: as a concept of the transfer, you must only indicate the number of the order that will be indicated.


    C) Paypal
    Payment through the PayPal platform has a surcharge on the final price. 

    24.- Disposiciones generales sobre el Proceso de Pago  

    • The payment order given by the User necessarily implies adherence to these General Conditions as well as the particular conditions of the order. 
    • For any form of payment chosen by the User, all payments will be subject to the terms and conditions applicable to the User by the financial entities involved or by the secure payment platforms (e.g. Visa, Mastercad, Iupay, etc.). 
    • Once the payment has been correctly made, the User will receive two informative and confirmation emails that certify the essential conditions of the operation: 

    · Contracted services, and description of the provision thereof · Products sent to the address indicated by the User:
    The confirmation email will contain the product invoice with which the User may, upon receipt of the order, request the guarantee from the corresponding merchant.

    In any case, through the website, the User will always have access to the information of their orders and their corresponding invoices for the purchases acquired.

    The Provider reserves the right to cancel payments or orders in the event of signs of fraudulent operations, informing the competent authorities of the behaviors that are susceptible to investigation for the prevention of fraud.

    25.- Returns of defective, damaged or incorrect products or exercising the right of Withdrawal 

    Once you have received your order, you can cancel your purchase, as long as the product has not been used, has its original packaging and corresponding manuals, as well as all its original accessories or promotional gifts, if any, within 30 calendar days. after receipt of your order.

    We remind you that by making use of your right of withdrawal, the money paid for the product / s purchased will be reimbursed / the amount of the purchase will be included and, if they had existed, the delivery costs in the least expensive mode of ordinary delivery. Likewise, if you opt for the option of collecting the product at your home, the costs of the collection itself will be borne by the customer.

    Items cannot be returned, exercising the right of withdrawal, that do not have their original packaging intact and without unsealing, as well as any type of personalized product for the client. In this sense, the return of all those products that present some type of manipulation of the protective film of the box or packaging will not be accepted, otherwise the value of the item will suffer a depreciation thereof.

    In the case of products that require their opening and use to be able to know if they work properly, the Provider will require to accept their return that the product that is returned is in perfect condition and also, having all its elements, packaging and wrappers.

    And you must also ensure that:

    a) Has not been used improperly or negligently, has not been handled improperly or recklessly and has not been subjected to abnormal or harmful conditions.
    b) Has not been involved in any accident or has been damaged while attempting to repair or modify it.
    c) It has not been used in a manner contrary to what is established by the manufacturer in the Product instructions.
    d) Has not deteriorated due to natural wear and tear upon receipt.

    In the event that the product does not meet any of the aforementioned requirements, we can decide, at our discretion, not to repair or replace the product or reimburse you for the amount paid and / or we can ask you to reimburse all the costs of transport and revision, arising based on current standard rates. To carry out this refund, we can charge the mentioned costs to your credit or debit card account or use the payment information provided when placing the Order.

    In the event of a defective product, the Provider will proceed, as appropriate, to repair, replace, lower the price or terminate the contract, procedures that will be free for the consumer and user.

    In the event that the product or its packaging has suffered any damage or is not in the original shipping conditions, the value of the item will suffer a depreciation thereof.

    This provision does not affect the rights recognized to the consumer by current legislation.

    En los casos en que Usted considere que en el momento de la entrega el producto no se ajusta a lo estipulado en el Contrato es un producto dañado durante su envío, o es incorrecto deberá ponerse en contacto con nosotros de forma inmediata por medio de nuestro formulario de contacto, facilitando los datos del producto así como del daño que sufre, en nuestro horario de atención al cliente anteriormente reseñado o el epígrafe Atención al cliente.

    Once the return request has been examined, and the appropriate checks made, after confirmation via e-mail, we will proceed to collect the product at the place of delivery.

    We will proceed to carefully examine the returned product and we will notify you by e-mail within a reasonable period of time if it is necessary to return or replace it (if applicable).
    The return or replacement of the item will be made as soon as possible and, in any case, within 14 calendar days following the date on which we send you an email confirming that the return or replacement of the non-compliant item is appropriate.

    The amounts paid for those products that are returned due to a proven defect or defect, will be fully reimbursed, including the delivery costs incurred to deliver the item. The return will be made in the same means of payment that was used to pay for the purchase.

    The rights recognized by current legislation remain safe.

    The exchange of an item for a different one will not be accepted, in this case, it must be returned and a new purchase must be made. The return of a product purchased on the web can be done in the following way:

    1. Through a request for collection at your home which you can do by sending an email requesting the return with your contact information and order number or by contacting our customer service through the information provided in Section 26.

    En el caso de que hayas recibido un pedido erróneo, mándanos un correo a la dirección info@ma.com.

    We will be happy to assist you to correct the error.   

    26.- Exceptions to the right of withdrawal  

    The right of withdrawal does not apply to the delivery of:
    Products that may have their nature altered.

    27.- Customer service: Help, Suggestions and Claims

    En cualquier momento, se puede poner en contacto con nuestro Servicio de Atención al Cliente para pedir ayuda, poner sugerencias o reclamaciones escribiendo a info@makanuda.com, desde las 11:00 hasta las 17:00 de lunes a viernes.

    28.‐ Product warranty

    In the event of a defect caused by causes beyond its origin, the repair will be billable. In those cases that justify the application of the guarantee, it will be opted for the repair, replacement of the article, discount or return, in the legally established terms.

    So that you can make the guarantee effective, contact the customer service, by phone or email, where they will inform you of the process to follow.

    29.- Rights of the Provider 

    • Preserve, modify or suspend your website without prior notice.   
    • Modify the price of the offers.   
    • Reject orders due to lack of stock or non-payment of the customer.   
    • Refuse access to computer tools to clients in the event of non-compliance with these conditions.   
    • Receive the amount of the customer's purchases, once the transaction is accepted.   
    • Reserve the domain and retain full ownership of the article until full payment by the customer.   
    • Not to reproduce, sell or dispose of the information published by The Provider in all its contents without the express permission of the company itself.  
    • Proceed to correct or amend human or computer errors.     

    30.‐ Limitation of liability   

    All the information provided by the User to the Provider and through the corresponding forms must be truthful. It is the responsibility of the User to keep the data provided to the Provider, duly updated. In any case, the Provider is exempt from any responsibility for damages or losses caused as a result of having provided false, insufficient, inaccurate or incorrect information.     

    Access to the website does not imply any obligation on the part of the Provider to verify the authenticity, suitability, completeness, accuracy, adequacy and updating of the information provided by the User through the corresponding forms.   

    The Provider will not be responsible in those cases in which it corresponds to the parents, guardians or legal representatives of the underage or disabled Users, authorize access, supply of personal information or use of the website or the contracting of any products or services provided through the applications or web platform. It will be the responsibility of the aforementioned parents, guardians or legal representatives to supervise the access and use of the minor or disabled person when contracting the products and services provided through www.makanuda.com   

    The access of the Users to the Contents does not imply any obligation on the part of the Provider to control the absence of viruses or computer elements that may have any harmful effect on the User's computer equipment. In any case, it will be up to the User to have the necessary tools to detect said viruses or harmful computer elements. Consequently, the provider will not be responsible for any possible damage caused to the computer equipment of the Users or third parties during access to the Contents.     

    The Provider will not be liable for interruptions that occur in electrical or telecommunications services that prevent users from using the services offered.     

    31.- Applicable Law and Jurisdiction   

    These conditions will be governed or interpreted in accordance with Spanish legislation in that which is not expressly established. The provider and the user agree to submit any controversy that may arise from the provision of the products or services that are the object of these.     

    Conditions, to the Courts and Tribunals of the user's domicile.   

    In the event that the user is domiciled outside of Spain, the provider and the user expressly waive any other forum, submitting to the Courts and Tribunals of the domicile of THE WEBSITE OWNER.   

    32.- Online dispute resolution platform for consumers and merchants   

    The European Commission has launched a platform to help consumers and merchants resolve disputes regarding purchases made on the Internet.     

    Address to the platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=ES

    Makanuda is timeless, sustainable and independent fashion transformed into a source of inspiration for those who wear it.

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