Exchange and Return Policy

If for any reason you are not satisfied with your product, you can request a refund within 30 calendar days after delivery. Once we accept your request and receive the product, we will provide you with a full refund.

Return requests made outside of the 30-day period will not be accepted. Similarly, we can decide not to accept returns in the following cases:

1. Defects or damage caused by misuse, neglect, physical damage, product alterations, improper fit, deterioration from normal use, or improper installation after purchase.
2. If the only reason for the return is price fluctuation.

En todos los casos, vamos a investigar el producto y verificar la falla. Para ser admitido para un reemplazo o un reembolso, los productos deben estar en condición de “como si fuera nuevo” y si es posible con el empaque original sellado intacto. Los accesorios deben estar herméticamente sellado en su embalaje original. Nos reservamos el derecho a rechazar una devolución en caso de determinar que el producto devuelto ha sido dañado.